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FAQs

What is PayPhone?

Hello, PayPhone is the payment method that allows you to make direct, immediate payments or collections without commissions to people or businesses with the money loaded on your smartphone or with your favorite credit or debit card.

 

Using PayPhone is very simple, just download the app on your Smartphone and register. See how to do it in this guide:

https://youtu.be/GRwwwPNBfFA

 

Welcome to PayPhone!

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Can they be deferred?

Currently you can send and receive current payments, with credit or debit cards or the balance available in Payphone. Regarding deferred payments, at the moment in PayPhone you can make payments and defer them to 3, 6 and 12 months with interest with credit cards from the following entities: Produbanco, Bolivariano, Internacional, JEP, Mutualista Azuay, Mutualista Pichincha, Banco de Machala , Banco Solidario.

What cards can I use?

With PayPhone you can receive or send payments instantly with all Visa and Mastercard, credit and debit cards, both nationally and internationally.

How many shops are there?

If you download the app, you can view the existing businesses. Only up to the previous version we had 17000 registered businesses, including TVentas, Tipti, Emov, CentroSur, Sport Planet, Meet2go, Marpesia, PopUp, Give a hand, etc. We recently launched this new option, and we are sure that it will be of great benefit so that we can transact between people. Remember that you can still send your money to anyone, and if they do not have PayPhone, they will receive an SMS indicating that they have received a payment and must register to make it effective.

I have a transaction denied by 3ds

Please make sure that your data entered is correct, and that you received the 4-digit security code sent by your bank via email or SMS. If you do not receive it, contact the bank that issued your card, to ensure that the Verified by Visa / Mastercard Secure Code service is active, required for the transaction.

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How long does it take to make the payment effective?

The money you charge with PayPhone you see it immediately and without commissions, that is, if they pay you $ 20 you receive $ 20. If you want to transfer it to a bank account, you can do it at any time, it takes 48 working hours and has a cost of 6% per bank transfer.

What do I need to use PayPhone?

Download the PayPhone app with the orange icon on your smartphone, register your data and you can use it to send and receive payments. See how to do it in this guide:

https://youtu.be/GRwwwPNBfFA

You want contact through another channel

Hello, good morning, you can contact +593 95 8666 066 or info@livepayphone.com. Due to the high demand for support we have, we recommend making your inquiries through this means to receive a more agile response, we will gladly advise you.

How much does it cost or is there a fee for using PayPhone?

Using PayPhone and transacting on PayPhone has NO cost as much between people or affiliated establishments that have the e-wallet active. All transactions within PayPhone have a cost of 0% commission. If you want to transfer the balance to another system, you can do it to any national bank account with a commission cost of 6% on the amount you withdraw, said commission including taxes and operating costs. And in approximately 48 hours it will be reflected in your registered account and your invoice in the registered email.

How do I activate my card?

To activate your card follow the following steps:

1) Enter a card and complete all the fields.

2) Press "Activate code".

3) Enter the code: it will be sent by the ISSUING BANK of the card you are entering, (Produbanco, Pichincha, Guayaquil, etc.) and you can view it in your SMS mailbox, email or in your virtual bank next to the transaction. Remember this code is sent by the bank.

In which countries can I charge?

At the moment you can receive international payments in Ecuador from the United States or Spain, with the PayPhone app. With the payment link you can also request your clients from anywhere in the world to pay you and receive the payment on your PayPhone instantly.

Do the people who pay me have to have PayPhone?

Your customers can pay you from the PayPhone app if they wish. You can also send collection links, through which the person enters their card details and confirms the transaction, without the need to register in the app and in a secure way.

Is the application safe?

While your money is in PayPhone, it is in a Produbanco, Grupo Promérica account and your balance reports to the national and international banking system. PayPhone is a legal platform, everything is regulated and the currency complies with the regulations of each country in which it operates. In PayPhone nobody can see your data, as it is stored encrypted in the Microsoft Azure cloud.

Is it electronic money?

No. The amounts paid and collected are money, equal to cash. Payments are made through credit or debit cards, and then transfers can be made between wallets of PayPhone users at no cost.

How do I pay a number?

Enter the Payphone app, in the main menu click People, there search for the number in your contacts or enter the cell phone number, indicate the value to send in Amount, the payment method and click Send. Your contact will receive a notification by sms of the payment made. If your contact does not have Payphone yet, they will receive the link by sms to download the app and receive the payment.

How do I get paid?

Enter the app and click on Send Collection (bottom of the screen), in the amount box enter the value you want to charge click on the generate button, there you can share the link of charges by whatsapp or sms to your clients. Your client will receive the message and to pay you must click on the link. If you are not registered with PayPhone, you can directly enter your card details and make the payment.

How do I withdraw my money?

You can send your available balance in Payphone to a bank account of any local bank. The value for the transaction is 6% of the amount to be transferred, you can transfer from $ 5. To send the funds, click on the Balance / Withdrawals option, select the account and indicate the amount you want to transfer, in 48 hours it will be credited. In 48 working hours the value will be credited to the bank account.

 

About Payphone

Payments

My Payphone Balance

Payments

My account

Security

Payphone Card

FAQs

What is PayPhone Business?

PayPhone Business allows you to have several users such as Head of Branch, sellers, administrators and even developers to integrate payment gateways into your website, mobile application or business system

You can also manage branches and boxes.

You can register here: www.payphone.app

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Business vs Personal difference

Both in PayPhone and PayPhone BUSINESS you can make collections and payments to other users directly 24/7.

* The BUSINESS option is for companies or businesses that need to keep accounting.

* As a natural person, you register in the personal Payphone App and charge through your cell phone number or by generating collection links.

* In both cases the transaction cost between PayPhone users is $ 0, you can also make a transfer to a national bank account with a 6% commission including tax and administrative values.

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Withdraw money from clients

You can send your available balance in Payphone to a bank account of any local bank. The value for the transaction is 6% of the amount to be transferred, you can transfer from $ 5.

To withdraw the money, enter your Payphone Business account on the web, in the Administration section choose Balance / Bank Accounts / Register New Account.

To send the funds, click on the Balance / Withdrawals option, select the account and indicate the amount you want to transfer, in 48 business hours it will be credited.

Payment button

If you want to integrate a payment button you must register at www.payphone.app Business option, upper left section.

We have integrated plugins for: Woocomerce, Prestashop, VirtualMart. And if your programmers make the connection they can also integrate it; the platform needs to be able to consume web services.

The payment button has no cost. To make a payment, the customer only has to enter their card details and confirm the transaction.

We attach the link to the manual to carry out the integration:

https://docs.livepayphone.com

ANOTHER PLATFORM (WIX, SHOPIFY)

We do not have any plugin for that platform, but if your programmers make the connection it can be integrated, what is needed is that the platform can consume web services.

The payment button has no cost. To make a payment, the customer only has to enter their card details and confirm the transaction.

We attach the link to the manual to carry out the integration:

https://docs.livepayphone.com

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Authentication Token

In the following link we detail the steps for token authentication:

https://docs.livepayphone.com/knowledge-base/obtenertokendeauthentication/

Remember that for this you must be registered, and with a developer user created.

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STORE ID

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About PayPhone

Payments

Balance

Withdraws

My account

Security

PayPhone Card

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